Dene Mackenzie

Survey bad news for Telecom

Results from an Otago Chamber of Commerce survey being undertaken this week are likely to contain bad news for Telecom as members vent their frustration and anger about continued interruption to their mobile phone coverage.

Who will take responsibility for XT?

Sharebroking firms have been quietly selling their clients out of Telecom shares since late last year when the first XT mobile phone network failure became public in December.

Sorry is not enough, Telecom says

Sorry is not enough, Telecom says

The patience of Telecom chief executive Paul Reynolds ran out yesterday as he fronted up to media and customers to explain about yet another XT mobile network failure, which left up to 220,000 customers south of Taupo without coverage on Monday.

Inquiry into 111 options

Communications and Information Technology Minister Steven Joyce has asked his officials to investigate options for emergency 111 calls to receive priority if mobile networks became unstable.

No move on phone charges

No move on phone charges

Mobile phone users waiting for lower charges through a Commerce Commission decision on termination charges will be disappointed.

XT failure response: Lowe goes

The New Zealand business head of Alcatel-Lucent, the company responsible for installing Telecom's troubled XT mobile phone network, has taken the fall for the ongoing network problems.

Connection with workers shapes as key for employers

Employers should get out and promote themselves to staff who are thinking of leaving for greener pastures, and remind them that they had been retained through one of the harshest downturns in history, an employment specialist says.

Vigilance needed in war against 'zombies'

A development across the Tasman could have implications in this country given the closeness of our relationship with Australia and the fact the country remains New Zealand's largest export market.

Wage data should show tide has turned

The week ahead should provide some proof that employment growth in New Zealand is back after two volatile years of recessionary redundancies and falling wages.

Telecom can't find XT fault

Telecom can't find XT fault

The lack of mobile phone coverage from Telecom's XT network continued to frustrate thousands of people yesterday as services remained interrupted in Queenstown, Invercargill, Timaru and parts of Dunedin.