New Zealanders' level of engagement in their jobs has
plummeted over the past three years, according to a new
And those who are least engaged are people who work in
hospitality, public servants and retail workers.
The survey of almost 2000 New Zealanders, conducted by Right
Management, found that just 36 per cent of employees felt
engaged at work, down from 42 per cent in 2009.
For a worker to be deemed "engaged", the survey relied on a
composite measure of satisfaction, commitment, pride,
products and services advocacy, and employee advocacy.
The survey found that age and job tenure played a significant
role in how engaged people felt in their jobs - workers in
their 20s were the most engaged (40.7 per cent), while people
aged 60 and over were the least engaged (28 per cent).
However, younger people had the highest intention to leave
their jobs within a year, as well as those with no management
or supervisory responsibilities. And the longer people stayed
in their jobs, the less engaged they were likely to be.
Principal consultant at Right Management, Kari Scrimshaw,
said the growing dissatisfaction was a serious problem for
New Zealand organisations because it directly affected
performance and "the bottom line".
"If this trend continues and dissatisfaction in the workplace
increases further, it will be a handbrake on our economic
Ms Scrimshaw said the survey results were "a wake-up call"
for New Zealand managers to pay attention to the needs of
"If you're not doing something to help your organisation to
better manage your employees' careers, you are setting
yourself up for failure."