Snap staff (from left) Shane Cohen, Otago-Southland business development manager, Charlie Boyd, general manager, Andrew Fennell, South Island sales manager, and Gareth Flindall, Christchurch sales. Photo by Gerard O'Brien.
Christchurch-based internet service provider Snap has opened
an office in Dunedin with some large southern clients already
on its books.
The company had identified the medium-sized enterprises, with
staff numbers ranging from 20 to 500, as its key market,
general manager Charlie Boyd said in an interview.
Snap already had NHNZ as a client in Dunedin along with some
other city technology companies. It also provided services
Snap had employed long-time telecommunications worker Shane
Cohen as its business development manager in the region.
Mr Boyd said the company had opened an Auckland office to
help grow the market there but chief executive Mark Petrie
was keen to expand the South Island market.
There was a sales team of 12 in Christchurch and Dunedin and
six in Auckland. Total staff numbers were more than 100.
Snap had been operating since 1994 but when Mr Petrie took
over the company two years ago, he wanted to invest in
building the network, infrastructure and people.
''We have increased the capability and investment in this
part of the world, along with our support team.''
Asked why Dunedin had become important, Mr Boyd said the
company already had clients here and he felt the city was
being ''deserted'' by competitors.
''The feedback we received was that having someone on the
group and talking eyeball to eyeball would be a benefit.''
Previously, a Christchurch-based manager had looked after
southern clients, he said.
Fibre uptake in Otago and Southland had been strong and Snap
had benefited from being an early adopter of fibre, working
with Enable, Flute and Chorus.
Businesses were switching many of their applications to the
cloud, using services provided from Xero, MYOB and Microsoft
365, Mr Boyd said.
Larger clients were switching their storage off-site so it
could be accessed from anywhere. To do that, fibre was
The need for fibre was becoming greater as institutions such
as district health boards moved large medical files.
Radiology was a major user of fibre.
Snap could offer phone services through voice over internet
protocol (VoIP) and switchboards for larger clients. It had
teamed with mobile company 2degrees to provide customers with
a mobile solution.
At present, Snap carried 2degrees connectivity from its
towers on its fibre backbone, Mr Boyd said.