A Telecom hardware failure that left many customers without
access to call centres, website, and other commercial
resources has now been fixed.
A Telecom spokesperson said a fault in a piece of equipment
in the Auckland data centre meant that customer support
channels were down for most of the day.
Prepaid customers have not been able to top up their mobile
phone credit as the fault coincided with a planned upgrade of
the Telecom prepaid network.
Customer support services were restored this afternoon and
the prepaid mobile system was due to be upgraded overnight.
During today's outage, calling, text, mobile data and most
broadband services have continued as normal.
Telecom has rostered extra call centre staff on this evening
to assist with any backlog in customer support needs.