April Henderson and her daughter Lillyanna (2) enjoy a moment
outside their Kaikorai Valley home after an unhappy end to a chocolate factory tour. Photo by Dan Hutchinson
A Dunedin mother is angry after she says she was asked to
leave a chocolate factory tour because her toddler was having
April Henderson took her 2-year-old daughter Lillyanna along
to the Cadbury World factory tour but, while they were
watching the health and safety video, the girl had ''a wee
She was about to solve the problem by giving Lillyanna a
chocolate fish (provided as part of the tour) but was asked
to leave because she was distracting the other visitors.
A Cadbury spokeswoman disputed Ms Henderson's version of
events saying the toddler was upset for about 15 minutes and
staff suggested she wait for the next tour so she had time to
''At no time was she asked to leave and in fact when that
suggestion [to wait for the next tour] was made to her, she
left of her own volition,'' the spokeswoman said.
Ms Henderson said Lillyanna was crying for no more than a few
''Before I even got to open the chocolate fish, one of the
desk staff comes up to me and goes `I think you need to
leave','' Ms Henderson said.
''I got quite angry because it is a chocolate factory, of
course children are going to come. It was just disgusting ...
we were not advised to leave; we were told to leave.''
Tourism Dunedin chief executive officer Hamish Saxton said
there was no specific information or guidelines given to tour
operators on how to deal with families with young children.
''What a museum is tolerant of is different to what a 4WD
trip is going to be tolerant [of] ... which is going to be
different from an art gallery experience.''
The Cadbury spokeswoman said they ''fully welcome'' children.
They made it clear there was a lot of walking involved and
provided front packs for parents with young children.
She said noisy children were ''not usually a big deal''.
- by Dan Hutchinson