A complaint about new cruise-ship protocols at Port Otago is
being assessed by the Commerce Commission.
The complaint, by a Dunedin tour operator, was still being
looked at to see if it warranted an investigation, a
commission spokesman said yesterday.
Details of the complaint, which was lodged with the
commission late last year, were not publicly disclosed by the
The spokesman said each complaint varied in complexity and
therefore it was not known how long the assessment would
The tour operator who lodged the complaint asked to remain
They said the complaint related to the agreement made last
year about how tours and other attractions would be marketed
and sold to cruise-ship passengers from the wharf.
Port Otago banned individual tour operators from hawking on
the wharf, because of security reasons as well as complaints
from passengers and cruise-industry staff about
unprofessional conduct. The ban was in line with all other
New Zealand ports.
It was agreed Dunedin i-Site staff would operate a marquee on
the wharf and take bookings on behalf of tour operators. That
arrangement has upset some operators, who claimed i-Site
staff were biased and generated business for a select few, a
claim denied by i-Site staff.
The 2013-14 cruise season from October to May was expected to
bring about 148,000 passengers and 65,000 crew to Dunedin on
85 ship visits, and be worth about $32 million to the city.