Dunedin teachers are facing a confusing end to the financial
year because of pay errors caused by Novopay.
A teacher at Maori Hill School, in Dunedin, Andy Pearce, said
he repaid two overpayment sums totalling more than $1200 last
December, immediately after receiving a request from Novopay.
But Novopay had failed to subtract the relevant amounts from
his year-to-date (YTD) gross pay, and he believed it had not
been subtracted from his YTD PAYE and YTD KiwiSaver.
Unless Novopay corrected the amounts, he said his end-of-year
payslip information would be wrong, as would the entries on
his tax return.
''Novopay have been less than helpful - no response at all,
except for an automated reply with a job number.
''They have now had over two months to sort this and I have
been trying to get a response since February 4.
''Novopay seems to be just as inept now as it ever was,'' he
''After being not paid on many occasions, overpaid and
generally ignored when trying to get a response from almost
day one, I am truly fed up.
''I pay them back quickly and, in return, I get stuffed
Ministry of Education payroll services deputy secretary Cathy
Magiannis said significant improvements had been made to
Novopay in the past year and staff were working through the
remaining issues as quickly as possible.
These included making changes to the service centre model,
simplifying the pay system, recovering overpayments, and
updating the year-to-date balances.
''A dedicated year-to-date tax project has been set up to
ensure that people's year-to-date adjustments from past
overpayments will be corrected and updated before Inland
Revenue issues their personal tax summaries for the 2013-14
Mr Pearce said he was sceptical of the ministry's promise.
Another Dunedin teacher, who declined to be named, said he,
too, was ''totally frustrated'' with Novopay.
He received a letter last week saying he had been overpaid,
but he was concerned there was no evidence provided to back
up the assertion.
''In theory, I should have been able to spot this overpayment
on my payslip.
''My payslips illustrate perfectly the problem we are having
in comprehending our pay.''
The previous Datacom payslips were easy to comprehend, so it
could be done, he said.
''I cannot contact Novopay myself. Instead, I must work
through the school's office manager, a complicated and
inefficient way of dealing with issues because everything
becomes second-hand, for Novopay and for me.
''I have no faith in Novopay, and no trust that I will be
paid correctly from one week to the next,'' he said.
Ms Magiannis said much work had been done to address
Letters had been sent out since last September to those who
had received an overpayment, explaining the basis of the
overpayment, how it happened and how much it was, she said.
''The letter also encourages people to contact the Novopay
debt management unit if they disagree with the information.
''The phone number and email address to do this are also on
''We encourage anyone who has concerns about the information
in their letter to contact the debt management unit,'' she