Sharmaine Paterson is angry it took a week for Burger King
to respond to her complaint about a burger she bought from
the restaurant that appeared to have a bite already taken
out of it. Photo by Tim Miller.
A visit to a Burger King drive-through has left a Dunedin
woman with a bad taste after a burger she ordered had the
tell-tale signs of having been sampled by someone else.
Sharmaine Paterson said she was shocked last Monday to open
the wrapper to find a burger missing a crescent-shaped chunk
- a chunk very similar to a bite mark.
She said she contacted the Andersons Bay Rd restaurant to
complain her burger looked to have been bitten by someone
She was unable to talk to a manager and was told someone
would contact her the next day. This week, she told The Star
that call did not come.
Burger King Andersons Bay manager Komal Atryani said she
tried contacting Miss Paterson as soon as she was told about
what happened. A week after the incident, she and Miss
Paterson discussed the complaint.
It was the first time the restaurant had received a complaint
of that nature, Mrs Atryani said. She would not discuss the
details with The Star.
Mrs Atryani apologised to Miss Paterson and offered a $30
meal voucher and a full refund. The restaurant would look
into the incident but would not comment any further, she
Miss Paterson was happy with the solution but disappointed
she waited a week to get it.
''I don't think I will be eating there again,'' she said.
Dunedin City Council senior environmental health officer
Wayne Boss said the council received about 80 food safety
complaints each year. Miss Paterson had not laid a complaint.
The council oversaw food safety and did not deal with food
quality such as taste but investigated any complaint that
breached food safety rules.
If there was an allegation of food poisoning, the complaint
would be passed on to Public Health South.
If someone felt they had a safety issue such as food not
prepared properly or found a foreign object in their meal,
they should keep the evidence and contact the council, Mr