Burger was bitten, customer claims

Sharmaine Paterson is angry it took a week for Burger King to respond to her complaint about a burger she bought from the restaurant that appeared to have a bite already taken out of it. Photo by Tim Miller.
Sharmaine Paterson is angry it took a week for Burger King to respond to her complaint about a burger she bought from the restaurant that appeared to have a bite already taken out of it. Photo by Tim Miller.
A visit to a Burger King drive-through has left a Dunedin woman with a bad taste after a burger she ordered had the tell-tale signs of having been sampled by someone else.

Sharmaine Paterson said she was shocked last Monday to open the wrapper to find a burger missing a crescent-shaped chunk - a chunk very similar to a bite mark.

She said she contacted the Andersons Bay Rd restaurant to complain her burger looked to have been bitten by someone else.

She was unable to talk to a manager and was told someone would contact her the next day. This week, she told The Star that call did not come.

Burger King Andersons Bay manager Komal Atryani said she tried contacting Miss Paterson as soon as she was told about what happened. A week after the incident, she and Miss Paterson discussed the complaint.

It was the first time the restaurant had received a complaint of that nature, Mrs Atryani said. She would not discuss the details with The Star.

Mrs Atryani apologised to Miss Paterson and offered a $30 meal voucher and a full refund. The restaurant would look into the incident but would not comment any further, she said.

Miss Paterson was happy with the solution but disappointed she waited a week to get it.

''I don't think I will be eating there again,'' she said.

Dunedin City Council senior environmental health officer Wayne Boss said the council received about 80 food safety complaints each year. Miss Paterson had not laid a complaint.

The council oversaw food safety and did not deal with food quality such as taste but investigated any complaint that breached food safety rules.

If there was an allegation of food poisoning, the complaint would be passed on to Public Health South.

If someone felt they had a safety issue such as food not prepared properly or found a foreign object in their meal, they should keep the evidence and contact the council, Mr Boss said.

 

That was what I was hoping

That was what I was hoping was the case but in this instance no it was the pattie and the lettuce as well when I took the burger in a week later the manager also admitted it did look like a bite mark

Seen this before

I purchased BK once and opened my burger and found the bun had a perfect "bite sized" crescent notched out of it.

I went inside and said 'hey what the ?'. It turns out it was from two bread buns being stuck together - they were pulled apart and by coincidence it looked like a bite mark.

On closer inspection you could see the burger pattie and insides were infact intact anfd there was no "bite" out of them. It seems like a perfectly reasonable explanation to me. 

Not on the radar

I assure you as a busy mother of 4 I definitely have better things to do than make false claims - free food is not even on my radar. It made me angry because not only was it my daughter's burger but we had been sitting in the drivethrough for half a hour waiting on a burger that was clearly already sampled. 

Not the first time

This may not be the first time Anderson Bay Burger King has done this ... I have heard about it before. I don't go there, as the last time I did my food wasn't even hot or cooked. 

 

Bogus claim?

Sounds like it could be a bogus claim for some free food

ODT/directory - Local Businesses

CompanyLocationBusiness Type
BabycityQueenstownBaby & Nursery
SPV (Special Purpose Vehicles)DunedinMotorcycle Sales & Repair
Shand Thomson Ltd - Chartered AccountantsBalcluthaAccountants
Belhaven Rest HomeDunedinRetirement & Rest Homes