Seven trespass notices were issued to clients of southern
ACC offices in the past three years.
Statistics obtained under the Official Information Act show
two people were trespassed from ACC's Timaru office at
February 1 and two from its Christchurch office. No-one had
been trespassed from its Alexandra, Dunedin or Invercargill
During the past three years, four trespass notices were
issued to clients of the Timaru office and three to
Nationally, numbers have remained static, with 25 clients
trespassed from ACC offices at February 1, 2014, compared
with 26 on the same date last year and 24 on the same date in
During the past 10 years, ACC assisted one staff member in
taking out a restraining order against a client because of
ACC senior media adviser Stephanie Melville said clients were
allowed to express their disappointment with services, staff
or outcomes, but not in a way which was threatening to staff.
Before a trespass notice was issued, ACC assessed the risk
the client posed to staff, she said.
Trespass notices had a two-year expiry date, but they could
be waived earlier if ACC felt the client's behaviour no
longer warranted the notice.
ACC had a remote claims unit to deal with clients it felt
were a threat to staff. A trespassed client could contact
their case manager by email, telephone or mail, she said.
ACC specialist lawyer Peter Sara, of Dunedin, said the
numbers suggested trespass notices were being used as a
''last resort'', which was good, because ''it should be a
truly exceptional situation for them to do that''.
Some clients could be threatening or difficult to deal with
and the low numbers suggested ACC did not issue a trespass
notice lightly, he said.