Supermarket shoppers at three Dunedin Countdown stores can
now buy some Lotto tickets from self-service checkouts as
well as from those operated by staff.
Dunedin Central, Dunedin South and Andersons Bay Countdown
stores are selling a limited range of Lotto products at the
checkouts, but there is a limit on the number of tickets
customers can buy.
Lotto tickets at both standard and self-service checkouts are
limited to five tickets per customer, and Instant Kiwi is
limited to 10 tickets.
Instant Kiwi is only available at standard checkouts, and is
not available at the self-service checkout.
A Countdown spokeswoman said Lotto products could be bought
at any checkout, but were not displayed at self-service
''Our processes around age-restricted products apply at
self-service checkouts, which means all age-restricted
products are subject to our ID25 policy and require
She said buying Lotto was a personal choice and Countdown
understood that some people might have concerns with the sale
of Lotto products.
''We don't proactively ask customers if they want to buy
Lotto, and keep promotional material at the checkout to a
''During the pilot we ran last year, feedback was positive
with most people pleased not to have to queue twice,
particularly at busy shopping times.
''We place great emphasis on being a responsible retailer and
will continue to monitor customer feedback.''
The New Zealand Herald reported the number of Countdown
supermarkets offering Lotto at the checkout has grown from 64
outlets three months ago, to 104.
A Lotteries Commission business plan released through the
Official Information Act shows the checkout sales plan was
considered key to increasing the number of Lotto and Instant
Kiwi tickets sold and the locations from which they are sold.
The plan, which was presented to the commission board, shows
it expected to gain 6% of new players through checkout sales.
The papers reveal the commission was under pressure from
supermarkets to make sales of Lotto and Instant Kiwi more
Board members were told they faced missing out on ''key
supermarket locations'' if no way was found to reduce the
cost of Lotto sales on supermarkets, which paid for kiosk
The papers show the Lotteries Commission struggled for almost
two years to get Countdown owner Progressive Enterprises to
sign up to the deal.
They reveal the Countdown owners were pushing for exclusive
rights to the relationship.
The business plan suggests selling Instant Kiwi tickets
''next to chocolate, gum, magazines etc as last-minute
impulse purchase choices''.
It said it needed to future-proof checkout sales by ensuring
self-service shoppers could buy Lotto.
There were five paragraphs devoted to problem gambling, but
the prospect of any likely rise in problem gambling was
A Lotteries spokeswoman said the commission worked to make
sure ''customers are informed, having fun and that they know
Problem Gambling Foundation chief executive Graeme Ramsey
said he was concerned at the increasing normalisation of
gambling: ''We're saying to people - and particularly kids -
it is part of a normal grocery shop.''
- Additional reporting The New Zealand Herald