Developers of the Novopay school payroll system have
apologised over the ongoing pay problems that have pushed
schools and their staff to breaking point.
Talent2 chief executive John Rawlinson today apologised for
the ongoing issues after a meeting with Secretary for
Education Lesley Longstone, the NZ Schools Trustees
Association, unions, the Principals Federation, and other
"Talent2 apologises for the inconvenience that payment
disruptions and inaccuracies have had on New Zealand
teachers, principals, support staff, and their respective
schools as they have transitioned from the incumbent legacy
system to the new Novopay solution," he said."
Novopay has been beset with problems since it was brought in
in August, with teachers and support staff underpaid,
overpaid, and not paid at all.
Although thousands of errors have been corrected, there are
now worries the crucial Christmas pay period will be
Mr Rawlinson said there would be inevitable teething issues
with Novopay given the system had managed over a billion
dollars in salary payments, made over 550,000 separate pay
transactions and managed 50,000 calls. Up to 100,000
education staff are being managed by over 150 dedicated
Despite assurances, Porirua relief teacher Ian Dodd said he
still hadn't been paid
He is concerned his promised pay will not reach him on the
next pay day - November 28.
"I am still apprehensive that this may not happen. I can't
trust that the system will deliver what it says it will.
"If I don't get it before Christmas, with the school office
manager away, and Novopay closed over the Christmas break I
would then not get it until when schools reopen in late
January next year," he said.
Last week the Ministry of Education agreed to reimburse
schools for the extra costs they incurred sorting out
problems caused by the system.
Ms Longstone assured those at today's meeting progress was
being made and there was full commitment to getting the
things right with the system.
"We are very sorry that schools and their staff have had a
number of issues since Novopay came on line, but a number of
those have been resolved and a great deal of resources from
the Minister and Talent2 are dedicated to tackling
It was also revealed today that the family trust of Associate
Minister of Education John Banks had shares in Talent2 until
May, when it moved to privatise the company and de-list from
the Australian Stock Exchange.
Mr Banks advised the Cabinet Office of the sale of his family
He said in a statement he became a shareholder in Talent2 as
a result of Talent2's acquisition of Sugar International
Limited which his family trust held shares in.
He said he declared his family trust's shareholding in
Talent2 when he first became a minister.
Mr Banks said he never received any government information or
briefings regarding Talent2 or participated in discussions at
either Cabinet or Cabinet committee level.
He said the issue of pay systems fell outside of his
responsibilities as Associate Minister of Education.
The Novopay contract was signed in September 2008.