Backlog of online orders 'should arrive' before Xmas

Good news Book Depository customers - your Christmas orders "absolutely should'' arrive before the big day.

About 12,000 orders from the popular overseas online bookseller arrived at Auckland Airport yesterday after customers waited months for their deliveries to arrive.

Orders usually take about two weeks to be delivered, however customers told the Herald orders they had placed in October were still to arrive.

The Book Depository posted a message apologising to New Zealand customers this morning on Twitter and Facebook.

The statement was also sent to customers inquiring about the delays.

"Following a joint investigation with our air freight partners and New Zealand Post, a backlog of approximately 12,000 items was discovered at Auckland Airport and these have now been processed by NZ Post who have advised deliveries will be arriving into homes over the next few days and everything will be delivered by Saturday 22nd December. We sincerely hope you can accept our apologies for the frustrations this delay has caused.''

A spokesperson for New Zealand Post, Michael Tull, said the delays did not occur in New Zealand, rather prior to the deliveries arriving in the country.

"There was no backlog of packages found at Auckland Airport ... [The Book Depository has] chosen their words poorly. A backlog from overseas arrived at Auckland Airport yesterday and is being processed through by New Zealand Post and will now be on its way out to people,'' Mr Tull said.

"But it's just an unfortunate choice of words because it sounds like a backlog or a big pile of books sitting at Auckland Airport - that is not the case.''

Mr Tull said the deliveries which arrived in New Zealand "absolutely should'' be delivered to customers prior to Christmas.

"But I can't speak as to whether there are any other consignments, whether [yesterday's arrival] was all of it or whether there are other Book Depository products which have not yet arrived.''

Mr Tull said he was not in a position to comment on who was responsible for the delay.

He said New Zealand Post mail centres are well staffed to deal with the increased volumes of deliveries ahead of Christmas.

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