Payments between New Zealand banks have been restored after a
glitch at ANZ New Zealand led to industry-wide disruptions.
All of the disrupted files had been exchanged by 7am this
morning, said Steve Nichols, chief executive of Payments NZ,
which is owned by eight banks and manages four clearing
systems that handle some $35 billion a day in transactions.
The source of the glitch has yet to be identified, he said.
"It started with an ANZ systems issue, they were not able to
send/receive files to other banks so by definition it was
Such disruptions are unusual, with the last occurring on
Anzac Day in April 2012, he said.
Reserve Bank head of communications Mike Hannah said the bank
was "aware of the issues that occurred overnight and we're
Customers were left with no
money to buy school lunches and petrol, and may face
overdraft fees after a banking glitch meant payments failed
to be processed overnight.
ANZ has said technology issues affected payments overnight,
and Westpac, BNZ and Kiwibank have also issued statements
saying they were affected.
Shannelle Cooke, from Kumeu, said she had no petrol in the
car to get to work, and no money to buy it after wages failed
to go through overnight.
But she said payments scheduled to go out of her account were
"I couldn't buy bread to make my son's sandwiches for lunch.
I had to borrow money to get to work."
She said her account was now in overdraft, and she hadn't
received any assurances from ANZ over whether she would be
"It's really frustrating considering when they want money
from me they hound me, but when I'm waiting for money from
them, I'm expected to just deal with it."
Another ANZ customer said she was told overdraft fees would
be charged, and customers would have to ask for a refund.
Liz McGuire said she was told by the ANZ helpline that fees
would be automatically applied, but if asked the bank would
"maybe look at" reversing them.
"If it is a bank error then they would get more kudos by not
charging the overdraft fee in the first place."
Tauranga woman Tracy Brownie said she was also unable to buy
lunch-box food for her children after her Westpac eftpos card
was declined at 7am.
"It was most embarrassing because I knew my pay should have
been in there," she said.
She checked her accounts and found ANZ payments had gone
through, and was able to buy lunches from that account.
About 9am she said payments were now showing up in her
Westpac account. " Not good enough really is it when we get
charged so much by the bank."
Another Westpac customer, Johnny Long, said his entire
long-weekend takings of about $20,000 had not gone into an
On Twitter, Merja Myllylahti wrote: "No salary to day, thanks
to ANZ. No payments at the AUT." She updated at 10am to say
the money had gone through.
Scott Muir tweeted: "ANZ - what a joke, "exceeding
expectations" on profit and screwing up payments less than 24