New Zealand Post is denying a claim it deliberately delays
mail deliveries in order to promote its premium fast post
Postal Workers Union president John Maynard said mail which
could be delivered the next day was being held back a day to
promote the fast post service.
"We do know that the company is holding mail. We know that
mail that is being processed and ready for delivery is being
held in the mail centres until the two- to three-day promise
that the company has given for delivery of its mail," he told
Radio New Zealand today.
The delaying tactic had been used for the past three months,
upsetting staff, Mr Maynard said.
"They're very upset about it. It's having quite a negative
effect on morale and it also demonstrates the clash of
culture at New Zealand Post; you have a very strong public
service, community service culture amongst the postal
workers, but increasingly we have a culture of a commercial,
Not only was mail being held back, but extra staff were not
being brought in to process large volumes of mail, Mr Maynard
"We know that of the hand-addressed mail, something like 10
per cent of it is falling outside of the company's own
delivery promise. This is pretty serious stuff."
Some fast post mail was also taking longer than it should to
be delivered, he said. "There are occasions where it's taking
"There is a deliberate policy, we know because we've had a
truck driver complain that when he went to pick up mail from
a mail centre, it was ready to go, he said 'my truck's half
empty, I'll take that mail and he was told 'you can't take
that mail, its not to go yet'."
However, NZ Post's postal delivery general manager Matthew
Riordan told RNZ no policy of holding mail existed.
"We don't actually have a policy for holding back mail, when
it is ready for delivery it is released.
"We do have a clear differentiation between what we call our
standard product and our premium product. Our standard
product has a three-day service standard versus the premium
which is a next day service.
"When we do process mail we process our priority mail first,
knowing that it has to be out the next day and we have a
scheduling system for standard post which we have three days
to get out to our customers."
Last month, 96.2 per cent of all mail arrived on time, Mr
- Brendan Manning of APNZ