Flights to pick up stranded passengers

Mount Raung in East Java has been erupting for a week. Photo: Reuters
Mount Raung in East Java has been erupting for a week. Photo: Reuters

Flights from New Zealand have been sent to pick up passengers disrupted by an erupting volcano in Thailand.

Bali's airport at Denpasar was closed for days as clouds of gritty ash - potentially hazardous to airline jet engines - spewed from Mount Ruang in eastern Java as it erupted on July 2.

Thousands of travellers were left stranded as airlines worldwide had to cancel flights.

An Air New Zealand spokeswoman said the airline's flight NZ245 to Denpasar took off from Auckland just after 10am today.

It is the same plane forced to return to Auckland after making it about halfway to Denpasar on Sunday - a 10-hour trip which affected more than 200 passengers. The flight had already been delayed almost 12 hours due to the ash.

Another Air New Zealand return service was scheduled to depart Denpasar at 4.30pm today and arrive in Auckland at 4.35am tomorrow, the spokeswoman said.

About 200 passengers were originally scheduled to travel from Denpasar to Auckland at the weekend, but were not all New Zealanders, she said.

"This number will also include customers who are based in Bali or elsewhere."

The two flights were the only Air New Zealand services between Auckland and Bali today.

A Jetstar flight to Bali was scheduled to leave Auckland at 2.20pm.

Jetstar resumed services yesterday, flying stranded passengers out of Bali as the safety threat from the volcanic ash cloud died down. About 40 flights in and out of Bali were expected today if conditions remained clear.

Jetstar chief executive David Hall told ABC Australia that two 300-seat planes would be sent to Bali today.

"It's a day-by-day proposition but as soon as the skies are clear, we're mobilising as much capacity as we can to get customers home," he said.

The Ministry of Foreign Affairs and Trade (MFAT) is advising New Zealanders with Indonesia travel plans to confirm their travel arrangements with their airline or travel agent directly before going to the airport.

Travellers should also register their details on its safe travel website and ensure they have a comprehensive travel insurance policy in place, a spokesman said.

There are 440 New Zealanders registered with MFAT as being in Indonesia at present.

Insurance Council New Zealand's communications manager Sarah Knox said travel insurance cover in this situation was dependent on each provider.

"Call your travel insurance company to discuss your situation, as all insurers have 24-hour assistance available," she said.

 

 

 

 

 

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