Telecom has created a new section on its website to keep
media and customers updated on its XT network during a review
and improvements following a series of outages affecting
thousands of customers.
The Inside XT section, www.telecom.co.nz/insidext,
has information on the XT network upgrade and an independent
review of the network.
The new network, launched last May, experienced four separate
faults on December 14, January 27, February 17 and February
22, disrupting service to customers south of Taupo for
periods from hours to three days.
Telecom put its XT contractor Alcatel-Lucent on notice and
forked out $10 million in compensation after the fourth
network failure.
Telecom spokesman Mark Watts said the Inside XT section of
the site put all the information on the network's outages and
upgrades in one place, making it easier to find information.
The website said Telecom was improving coverage and capacity
on the XT network, as well as increasing the number of radio
network controllers (RNCs), which controlled network traffic,
from two to four.
In an episode of 60 Minutes screened last night, Telecom
chief executive Paul Reynolds said the outages may have been
less widespread if Telecom had had more RNCs, the National
Business Review reported.
Telecom now had four RNCs, with two each in Christchurch and
Auckland, compared to six owned by Vodafone.
The Inside XT section also had information on Analysys Mason
Group (crrct), which was conducting an independent review of
the XT network.
The Inside XT section would be updated "as any new or
relevant information comes to hand", Mr Watts said.
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