Detective Grant Miller, of Queenstown, surrounded by
thousands of envelopes and packages allegedly left
undelivered by a post delivery woman. Photo by Olivia
New Zealand Post's communications manager says he feels
betrayed after a Queenstown postal delivery woman was arrested
and charged with theft after allegedly accumulating thousands
of envelopes, magazines and mail packages over two years.
A 32-year-old Queenstown woman, contracted by NZ Post, was
arrested on Friday by police after they were notified by the
company of concerns over undelivered mail to the Fernhill
Police began an investigation on Friday and made the arrest
after they recovered a substantial amount of mail, including
parcels and letters.
NZ Post media communications manager Michael Tull said the
alleged crime was "a deeply serious failure" by the
individual and the company was "completely disappointed".
"There is no excuse for it and we apologise to those who have
"There is a sense of betrayal.
"This is someone you place trust in and the public place
Hundreds of complaints from residents in the area about
missing mail have been made to NZ Post during the past two
Detective Grant Miller, of Queenstown, said "thousands" of
mailed envelopes and packages were retrieved from the woman's
address, which she shared with flatmates.
This included 30 trays that contained 100 envelopes each.
The woman, who lives in a large house at Frankton, had
stacked mail inside and outside the property, he said.
"The mail had clearly not made it to Fernhill at all. As a
result of information we were given we found the mail spread
throughout the property," Det Miller said.
The woman will appear in the Queenstown District Court on
Monday charged with theft by a person in a special
relationship, which carries a maximum penalty of seven years'
Further charges specific to the Postal Act were likely,
Mr Tull said NZ Post employed 2000 postmen and women
nationwide who delivered, on average, 1000 items a day each
and 750 million envelopes and packages a year.
The woman had lost her job, and would be prohibited from
entering any New Zealand Post store, Mr Tull said.
He accepted there would be concerns about the fact complaints
of missing mail had been received for two years.
"Certainly, from our end, we will be looking into ... if
there is something we can learn from this. There may have
been an opportunity where we could have identified this
Police would assist NZ Post to deliver the mail as soon as
Police said if anybody in the Fernhill area believed they
were missing mail they should contact NZ Post on 0800 501