Online option popular

The option to lodge and pay for services such as building consents and make dog registration payments online has been highly successful, Lakes Environmental chief executive Hamish Dobbie said.

For the month of November 80% of building consents came through online, Mr Dobbie said.

''So, it's been very successful so far ... obviously, we will be looking to put more services online.''

He said future online services could include registering new dogs and liquor licensing.

Although he said Lakes Environmental was ''happy for people to come to us with paper'', there were advantages for both the company and customers with the online option since electronic documents were easier to process and could be lodged without visiting the office.

At the Queenstown Lakes District Council's finance and corporate committee meeting in September it was revealed Lakes Environmental, which is council-controlled, made a profit before tax of $6479 for the financial year ended June 30, 2012, compared with $248,028 the previous year.

A key expense was employee costs, although this had been reduced by 22% since 2007, and Mr Dobbie and chairwoman Anne Urlwin said more services would be made available online in a bid to reduce counter hours and subsequently save money.

Since then, Mr Dobbie said counter hours had not yet been reduced, but with the number of people coming to the counter decreasing they would be.