The ongoing coverage failures frustrating Telecom mobile
customers in Wanaka is having a positive spin-off for rival
Sales of Vodafone prepay Sim cards in Wanaka have risen in
recent days as Telecom customers continue to experience heavy
congestion caused by a huge influx of visitors to the area.
Vodafone New Zealand spokeswoman Emma Carter said staff in
the Wanaka store had reported customers attributing their
switch to issues with network congestion: ''They simply
haven't been able to use their smartphones or tablets
Last summer, Vodafone suffered the backlash when the annual
population spike overloaded its network. It subsequently
quadrupled its capacity.
Angry comments on Telecom's Facebook page describe the
coverage in Wanaka as ''virtually non-existent'' and the
network as being ''unusable''.
Land Search and Rescue member Davie Robinson was concerned
the organisation would not be able to contact him for help in
''It's one of the busiest times of the year in the hills
here. How many other team members are in the same position?
''The yearly influx of folk to Wanaka for new years is
completely 100% anticipated. You have failed to provide the
service that we pay for,'' Quentin Smith wrote.
Telecom media and public relations manager Lucy Fullarton
said the increase in ''data-heavy applications'' like social
media was unprecedented.
Congestion problems had improved yesterday, Mrs Fullarton
It had ''tweaked'' the network to try to provide some
immediate results and was continuing to work on long-term
Mrs Fullarton encouraged customers to use Telecom's free Wifi
hotspots in the interim.
Compensation would be considered on a case-by-case basis, she