A near doubling of patient complaints to the Health and
Disability Commissioner (HDC) is not a "shock horror story",
Southern District Health Board deputy chairman Paul Menzies
says.
Managers were "quite ambitious" in their initial predictions
of gains from a $2.7 million observation unit in Dunedin
Hospital's emergency department (ED), and these have been
revised down, a Southern District Health Board committee
heard yesterday.
The Southern District Health Board has called
in more outside help to resolve issues at Dunedin Hospital,
seconding a National Health Board service manager to improve
surgical services.
Merging clinical departments at Southern District Health
Board "smacks of a takeover of Otago by Southland", a
submitter on the proposal told the board.
Good patient care is being achieved through the "largely
invisible" and unsustainable efforts of staff, a report about
Southern District Health Board work practices says.