Telecom

Telecom says it is still carrying out a "thorough and urgent" investigation into abusive text messages alleged to have been sent by a one of its call centres.

Telecom is investigating a Wanganui woman's claims she received a text message from a Telecom call centre which said "f***you customer" after she complained texts to her family were taking hours to get through.

Another fault on Telecom's XT mobile network disrupted service for users last night.

Telecom today announced a profit of $80 million in the December quarter, down 23.8 percent on the same period last year in what it called a "solid result".

Telecom chief executive Dr Paul Reynolds will announce details of how Telecom will compensate its XT mobile customers for last week's network outage at the Dunedin Puplic Art Gallery at 2pm today.

Telecom chief executive Dr Paul Reynolds will announce in Dunedin this afternoon details of how Telecom will compensate its XT mobile phone customers for last week's network outage.

Telecom will today put forward what it calls a "powerful" proposal to work with the Government on its $1.5 billion broadband roll-out.

The Commerce Commission has closed an investigation into a potential breach of a confidential interconnection agreement between mobile phone operators 2degrees and Vodafone in stories in the Independent and the National Business Review newspapers in August.

Telecom has offered thousands of its customers three days credit as compensation for the failure yesterday of its XT mobile phone network.

Telecom XT's 12-hour service failure, which affected about 100,000 customers south of Taupo yesterday, raises serious issues about the design of the network, a telecommunications watchdog says.