Lakes Environmental is worried face-to-face feedback with customers is being lost in the digital age, as more transactions are completed online.
It is inviting people to have a say on the matter at the next board meeting, on February 28, in Queenstown.
A post about the forum on the company's website says that while ''much positive feedback'' had been received about the online moves, ''we also realise that in the hustle and bustle of electronic communication it is easy to lose the face-to-face feedback that we previously enjoyed when you visited our offices more frequently''.
Lakes Environmental was working on ideas to improve its personal communication. The the public forum was the first of these and would be introduced this month, the website said.
People are encouraged to contact Lakes Environmental to arrange a time if they are interested in speaking at the forum.