Customers at a busy Hamilton Kiwibank were ordered to the floor at gunpoint while the branch was robbed by two men on Saturday.
The men, wearing dark hooded sweatshirts and bandanas around their faces, entered the Chartwell Post Shop about 10.15am, said Detective Chris McRae, of Hamilton CIB.
"One of the pair had a long firearm and held it in people's faces, ordering the 12 or so customers in the store to lie down on the floor." At the same time, his accomplice approached teller staff and ordered them to hand over money from the tills.
The pair then ran off to a waiting car where a third man was their getaway driver, Mr McRae said. The car, a grey 1997 Grey Nissan SRV hatchback, registration BTK243, was stolen from the Hillcrest Warehouse carpark on Friday.
"We're hoping someone recalls seeing it being stolen from the Warehouse or may have seen it driving around or parked up at an address somewhere in the city before the robbery," Mr McRae said.
The car was found a short time after the robbery in nearby Donny Park. Police believe there were four people in the car when it was abandoned, and that they were most likely locals.
Mr McRae said police were concerned about the degree of organisation and violence used in the robbery.
They are keen to hear from anyone with any information about the robbery.
