CrestClean managing director Grant McLauchlan. Photo
Crestclean managing director Grant McLauchlan is
determined to maintain his company's exponential growth by
establishing his own training organisation based on standards
set by the British Institute of Cleaning Services.
Mr McLauchlan, of Dunedin, has established the Master
Cleaners Training Institute and will train 250 trainees in
the first 12 months with a set budget of $300,000 a year.
There are also plans to train staff from other companies
which employ their own cleaning staff.
He said in an interview Crest-Clean had stepped in to provide
training for New Zealand cleaners after changes within the
Building Service Contractors Industry Training Organisation
In partnership with the British institute, CrestClean would
provide accredited training programmes in professional
"CrestClean has experienced significant growth in people
seeking out formal industry training as they enter the
commercial cleaning sector as a career path to achieving both
business and personal goals."
Long gone were the days of part-time employees using the
cleaning industry as a stop gap between other jobs, he said.
Customers expected a professional service and the
establishment of the Master Cleaners Training Institute would
help meet that demand.
CrestClean added 100 staff members to its businesses this
year and expected to add another 250 next year. Total staff
numbers this year were 1100.
One of the benefits of carrying out training was staff and
customer retention, Mr McLauchlan said.
Despite annual staff turnover in the industry being well
above 60% some years, CrestClean staff worked the company for
six years on average. Some people had been with the company
more than 10 years. That meant clients knew who they were
dealing with and who was cleaning their premises, he said.
The franchise owners and their staff had turned a part-time
job into a career path in the cleaning industry and were
earning more than they had before.
CrestClean had been working on the new Master Cleaners
Training Institute concept for the past six months, he said.
"We have grasped the opportunity to step in and provide
internationally recognised training programmes for the
commercial cleaning industry."
In the future, CrestClean would be in a position to offer a
customised training programme based around the workplace and
tailored to suit all business requirements. That would result
in staff who were competent in the necessary core skills,
health and safety and best practice process and procedures,
Mr McLauchlan said.
The BSCITO announced last week that plans to merge with
health, disability, aged support and social services training
organisation Careerforce were making good progress.
The merger with Careerforce was a positive growth opportunity
and would see training in the industry grow, the organisation
• Dunedin-based company employing 1100 people in
New Zealand through its franchises.
• Has a further 600 CrestClean employees in
• In talks with potential customers in Vietnam,
Indonesia and Cambodia about the CrestClean systems.
• Establishing own training institute.