ABSolute Health and Fitness directors Richard McKinlay and
Rachel van Gorp with their New Zealand Fitness Industry
award. Photo by Gerard O'Brien.
ABSolute Health and Fitness directors Rachel van Gorp and
Richard McKinlay have two simple goals for next year - keep
growing and keep people happy.
The gym, which opened in July 2011, recently won club of the
year, in the category between 500 and 1500 members, at the
New Zealand Fitness Industry Awards.
Judges said ABSolute Health and Fitness, situated in King
Edward St, had the feel of an ''incredibly friendly family
Strong growth in customer satisfaction, retention, and key
performance measures were indicative of a progressive and
effective operation that actively sought and responded to
genuinely valued member feedback.
Two years ago, the gym won the category for 500 members but
it had since moved up a category as membership had grown.
Mr McKinlay was delighted with the gym's success, which he
attributed to its customer service.
It was a competitive industry, with about 42 exercise
facilities believed to be in the city.
In their entry to the awards, they said the gym was ''still a
baby'' and, since its establishment, it had grown in both
numbers and services offered.
Services included a fully equipped gym, group fitness
classes, personal training, massage, nutrition and
physiotherapy and there was still more that could be offered
in the future, they said.