An Auckland businessman is fuming after a $16,000 package of
jewellery was delivered to the wrong Dunedin address.
CourierPost apologised for the ''mistake'' yesterday, which
involved a courier self-signing for a parcel of diamonds and
then accidentally delivering it to the wrong street address.
''The dispatch took place on November 7 and it had to be
there by the morning of the 12th. But, it never turned up.
Eventually, it was discovered at an address three doors down
the road,'' Auckland brand consultant and trademark agent
Murray Stott said yesterday.
''These packages can only be dropped off if someone has
signed for it. The courier has forged a signature on his
touchscreen device and then just dropped it into a mailbox.
It didn't come to light until the afternoon of the 12th, when
it was found in the wrong mailbox.
''To me, that's reprehensible. They've completely failed in
their duty of care. That's instant dismissal, in the real
world. My client is a pre-eminent Auckland jeweller and
diamond trader and he has lost his Dunedin client as a direct
result of this.''
Mr Stott, who represents 150 Auckland jewellery brands, said
a lot of business was now done on the internet, rather than
in jewellery stores.
''Hundreds of jewellers are sending thousands of jewellery
courier packs around New Zealand every week. They're usually
specialist pieces for consideration, or date-specific pieces,
for a special event or anniversary,'' he said.
''But, reliability is imperative and this is one of three
non-deliveries by CourierPost that I know of. It's not being
addressed satisfactorily. They just left a wishy-washy
message on my client's voicemail, saying `It appears that
there may have been a breach of protocol', or something. The
response has been woefully inadequate.''
CourierPost parent company Express Couriers Ltd southern
general manager Craig Churchill apologised yesterday for the
error, when contacted by the Otago Daily Times.
''We apologise to the customers who were affected. Although a
mistake such as this is extremely rare, we will make every
effort to ensure it is not repeated and this includes
providing additional training for the courier involved,'' Mr
''CourierPost takes complaints extremely seriously and
investigated this issue thoroughly. The courier took full
responsibility for their actions and the investigations team
is satisfied that nothing untoward took place. Providing
customers with excellent service is a top priority for
However, Mr Stott said he was still not satisfied and
described the apology as ''limp''.