Dunedin woman Lisa Brett reflects on her battle with ACC
following an armed robbery in Dunedin last year. Photos by
A Dunedin dairy worker held up by a knife-wielding man
for 45 minutes, says her battle with ACC left her severely
''The easy part was the robbery ... the hard part was dealing
with everything else,'' Lisa Brett (27) told the Otago
Daily Times this week.
Her assailant, Tolu Maanaiama, pleaded guilty in the Dunedin
District Court earlier this year, and has been remanded in
custody for sentencing next month.
The former store manager encountered Maanaiama at the Quarry
Store dairy in Northeast Valley on Monday, November 25.
About 1.30pm, she went for a bite to eat in a back room when
she heard the shop's bell ring.
Normally, she would look at the security cameras but this
time her eye caught a man coming towards the back room.
''I thought it was my co-worker because he quite often
pretended to rob me, so I opened the door laughing.
''Then I saw the knife ... I just screamed and screamed.''
The man, who wore a beanie on his head and a scarf over his
mouth, demanded to be taken to the safe, which held only
Instant Kiwi scratch cards.
He then demanded the tills be opened, but was interrupted
when a customer walked in. He pushed Miss Brett into the back
The customer - a regular who always ordered an ice cream -
waited for her but Maanaiama would not let her serve him.
''I don't trust you,'' he told her.
Police cordon off the Quarry Store in Northeast Valley
after a female shop assistant was confronted by a masked
man on November 25 last year.
As they waited, he demanded her address and driver's
''He said he was worried he was going to hurt me and the
customer. And he wanted more money,'' she said.
Eventually, he let her serve the customer, making an excuse
she had been in the toilet. Afterwards, out the back,
Maanaiama ''just freaked out''.
''He didn't know what to do; he wanted to put everything
The man started panicking, worrying about his family, the
money he owed. ''In the end, I told him to calm down''.
Miss Brett said she was worried children from a nearby
kindergarten and primary school kids would soon come into the
''I just didn't want anyone to get hurt so I needed to get
She took back her licence and after he tried to lock her in
the room he fled the dairy, about 45 minutes after he first
She grabbed the phone - which she was still holding when she
was taken to the Dunedin Central Police Station - and dialled
That is when the shock began to take over, she said.
''I remember the first cop car. I just crumpled. I grabbed
that police officer and didn't let him go until he locked me
in his car.''
She was looked after by Victim Support, and was told to
contact ACC the next day and make an appointment with her
Traumatised from the ordeal, and with the offender - who had
her name and address - still on the run, she contacted ACC as
she felt mentally unable to return to work, she said.
''[ACC] made me feel like it was my fault it had happened.''
Maanaiama was arrested by police on Wednesday, December 4.
A day later, he escaped police custody and was located at an
associate's house five hours later.
Miss Brett said ''I was having to do everything with ACC''
and was sick of the resulting stress on her and her daughter.
Exasperated by the lack of support, her father contacted
Dunedin South MP Clare Curran to intervene in the case.
Counselling, which was first discussed with ACC on December
4, finally began almost two months after the armed robbery,
with ACC giving her backdated payments on February 14.
ACC spokeswoman Stephanie Melville said the process for
determining mental injury cover was followed correctly in
However, she acknowledged ACC should have identified earlier
that Ms Brett did not have the financial means to pay for
counselling and be reimbursed.
''We understand that Miss Brett has been through a very
stressful event and have apologised to her for the two-week
delay in providing financial assistance to access
Ms Curran said: ''It seems outrageous that the system would
take this long and for a victim to have to go through an
event that was no fault of her own.''
She released documents to the ODT relating to the
case, which included a letter from ACC chief executive Scott
Pickering, who reassured her ''that it is not ACC's policy to
further traumatise victims of crime''.
Miss Brett, who started a new job recently, said since her
file was transferred to Dunedin she had experienced excellent
She had also met Maanaiama - who she bore no ill-will - at a
restorative justice meeting, which was beneficial to both
Nov 26: Lisa Brett contacts GP and ACC after being held up in
armed robbery the previous day.
Dec 19: Dunedin South MP Clare Curran contacts ACC and Work
and Income after being approached by Lisa's father,
frustrated by delays affecting his traumatised
Dec 23: Lisa put on a Jobseeker benefit with deferral from
work obligations for health/medical reasons. Jan 13: ACC
tells Lisa it has not received info from police, doctor or
employer. Police and doctor confirm they sent forms; her
employer has not heard from ACC.
Jan 20: ACC phones Lisa to say she needs psychiatric report
done, but a female doctor will not be available until
Jan 21: ACC finds female doctor after action by MP.
Feb 5: ACC issues decision accepting cover for mental
Feb 14: First ACC payment released, backdated to December 3.