Parts of Dunedin are lacking basic maintenance and city
council staff need to put pressure on contractors to improve
their performance, a Dunedin city councillor says.
Cr Andrew Noone, from the Waikouaiti-Chalmers ward, said the
untidy state of roadside berms, gutters, ditches and creeks
and an apparent slip in service levels were the main issues
he heard about from constituents. ''In general meetings I go
to now, I hear more about these issues than the stadium.''
Following several submissions on the topic, Cr Noone took the
opportunity during annual plan deliberations last Friday to
tell staff he was no longer convinced the 10-year-old
performance measures requested in council contracts were the
right models: ''either that, or we are not getting what we
are asking for''.
''I don't know what the solution is because if you have
performance-based contracts and they are not doing the job,
it hits them [contractors] in the pocket, so they should do
it. But somehow it's not working.''
It was not the standard of service people were complaining
about, but the lack of service.
Dunedin Mayor Dave Cull agreed the topic of untidiness was
raised with the council by heads of community boards and
''all sorts of people''.
Council roading maintenance engineer Peter Standring said the
council had had the same performance measures requested in
contracts and the same auditing measures for the past 10
years. It monitored the work and responded whenever it saw
any level of service dropping.
There had been no marked increase in complaints to the
''I'm not denying people think they are seeing this sort of
thing, but we have an auditing process and we haven't seen
any drop-off; in fact we see a better level of service.
''If people's expectations of service are going up, maybe we
need to adjust the levels of service we are requesting.''
Cr Lee Vandervis said he was concerned about the central
city's mud-traps, which he claimed were not cleared properly
or regularly, but chief executive Dr Sue Bidrose said
contractor Fulton Hogan had been asked to improve its
mud-trap emptying processes and was now ahead of the number
it was required to do.
The council had taken the issue so seriously it had sent a
senior manager out to test the traps. A log was now available
showing when each mud-trap was emptied.