Dunedin residents want the Dunedin City Council to focus on
encouraging business development and reducing debt in a city
with safe and accessible cycleways, according to the latest
Dunedin City Council satisfaction survey.
The annual residents' satisfaction survey results were
released yesterday and showed 58% were satisfied or very
satisfied with the council - the highest level of
satisfaction recorded since the question was first asked in
While economic development continued to record low
satisfaction scores there was a significant improvement in
satisfaction with retaining existing businesses and jobs and
supporting development of existing businesses.
Satisfaction with the council-owned, but not run, Dunedin Ice
Stadium, stormwater services, the look and feel of South
Dunedin's retail area and traffic flow at peak times declined
the most, between 10 and six percentage points on last year.
Results showed satisfaction was up for council customer
services, the council newsletter, FYI, and the suitability of
roads for cyclists.
For the first time residents were asked to rate councillors
and the mayor's performance, with 44% saying they were
satisfied and 19% saying they were dissatisfied.
Cr David Benson-Pope's campaign on the state of the city's
streets appeared to be backed up with resi-dents'
satisfaction with street cleanliness at 55%, down from 58%
As with previous years, satisfaction was the highest with the
Dunedin Botanic Garden, Toitu Otago Settlers Museum, Dunedin
Public Libraries and rubbish collection, all of which
recorded scores of better than 90%.
Residents indicated council's priorities for the next 12
months should be to encourage business development, reduce
council spending and control debt, control the level of rates
and provide cycleways.
Residents continued to perceive the city as being safe,
scoring it 58%.
Mayor Dave Cull said it was ironic the community rated
economic development, jobs and businesses so highly given
changes to local Government meant councils no longer had a
mandate to work in that area.
''The community clearly wants us to focus on that.''
The priorities residents rated were similar to what the
council had been working on for the past three years
including controlling debt and creating more cycle lanes.
''Overall to have steadily rising satisfaction is very
It was important to note that even the areas with the least
satisfaction, the levels were higher than previous years,
such as the ice stadium, which declined 10 percentage points
to 71% but that was still seven points higher than in 2012.
''Overall satisfaction is going up and dissatisfaction is
Key Research research manager Duncan McIntosh said the 27.7%
response rate was very good compared to other survey return
It was difficult to compare the result with those of other
council's as their surveys were not consistent.
Tauranga's phone poll showed customer satisfaction to be 65%,
The Dunedin survey of 1248 randomly selected ratepayers had a
margin of error of plus or minus 2.8%.
The survey cost the council $36,000.