Mr Taylor laid the blame for any problems with the system firmly at the feet of cricket's Decision Review System, and the training of the decision-makers.
Mr Taylor said his ball-tracking technology had been criticised in New Zealand and overseas media for failing twice during the match, but he said last night there had been no failure.
Both incidents were the fault of either the third umpire's technology, or third umpire system.
‘‘The whole third umpire process is so bloody shambolic.''
Criticism early in the test match had been in a situation where the problem was with the third umpire's monitor, which had broken.
Yesterday, the technology was criticised again, when Black Caps batsman Tom Latham hit two runs, and Sri Lanka appealed for lbw.
A not-out decision was referred to third umpire Paul Reiffel, but after a delay umpire Richard Kettleborough was told there was no ball-tracking data available.
Mr Taylor said: ‘‘What happened was we tracked the ball, the ball hit the bottom of the bat, so there is no outgoing data after that.''
‘‘It [the technology] did what it was meant to do.‘‘The umpire couldn't see that the ball hit the bat. We all saw it hit the bat. He asked for something we couldn't give him.''
When Mr Taylor's team was asked to provide a ball-track, ‘‘we said there's not outgoing data''.
The team in charge of Hot Spot, Snicko and ball-tracking were not allowed to talk directly to the third umpire, which Mr Taylor said was wrong, as the umpire did not always understand the technology.
‘‘Now the story's all over the world that we failed to track the ball again, and it's just, you know ... the third umpire system is totally flawed.''
‘‘We should have a specialist umpire in there who knows what this stuff is all about.
‘‘Reputationally that's a huge hit for us around the world.‘‘It's twice and it's wrong both times.
Mr Taylor said he had complained to the International Cricket Council (ICC) last night.
He would like to see the third umpires properly trained in the technology, and sitting in the room with the technology teams.
‘‘To be fair to the guy in the box, he's sitting there wondering 'what do I ask for next?'.''
The teams running the technology could see what had happened quickly, Mr Taylor said.
‘‘We can't tell him we've got the answer right here.''
The Latham decision had been clear to the team within five seconds.
‘‘A really cool thing would be he was sitting in the same room.''New Zealand Cricket referred the Otago Daily Times to the ICC.
The ICC, when contacted in Dubai last night, said it would respond today.
