Telecom says it has been hit with another broadband problem
this morning - just one day after two outages left hundreds
of thousands of customers without internet access.
In a tweet, Telecom described the latest outage as
"intermittent issues establishing new broadband connections".
The company said it was looking into the issue with urgency
and thanked customers for their patience.
It comes after Telecom said it would review its broadband
system after two massive outages yesterday.
Hundreds of thousands of customers nationwide were without
broadband last night after an outage about 9.45pm.
Telecom said technicians restored the affected server about
Earlier yesterday, some 300,000 broadband customers - roughly
two-thirds of Telecom's broadband customers - lost services
after a problem arose during a software upgrade.
Telecom said the problem with parallel servers in Auckland
and Christchurch meant customers' modems were failing to
authenticate when trying to communicate with the server.
Many customers' internet access had reconnected
automatically, but Telecom said some people would need to
reboot their modems to get back up and running.
Telecom retail chief executive Chris Quin said it was
urgently investigating why yesterday's issues occurred.
"We have a comprehensive review underway to ascertain how
these issues can be minimised in the future and apologise
unreservedly to customers for any disruption these outages
caused in the interim," he said.
The outages come after about 25,000 mainly residential
customers lost service lost their connections on November 30,
after a fibre-optic cable failed after system upgrade work.
Telecom apologised for the inconvenience - but ruled out
compensation for customers who lost productivity due to the