Eight hundred South Island tourism operators have now
been instructed on how not to disrespect Chinese tourists -
including ways to avoid provoking ''tactical anger''.
In her address to about 50 operators in Wanaka at a
''Preparing for China Workshop'' yesterday, Ms Amy Adams, of
Occam Consulting, explained the psychological and cultural
differences between the Chinese and more ''laid-back'' New
While the Chinese were known for being academically
competitive, it was less well known they were competitive in
''It's finding the right house, it's finding the right
spouse, it's finding a good job, it's getting ahead in that
job. It's everything. There's so much stress.''
Ms Adams, an American who spent 15 years in China, said that
competitiveness was behind some Chinese behaviour, including
their enthusiasm for negotiating a better deal.
''They try really hard to gain an advantage.''
She said being competitive was a consequence of living in a
country where there were too many people and too few
Hierarchy and ''face'' were very important to the Chinese,
she said, and on occasions when they felt their position was
not being respected, they could well display ''tactical
Mrs Adams said in contrast to a gradual build-up to a loss of
temper, ''tactical anger'' was sudden and loud.
''It's not appropriate for us but, for the Chinese, it is a
tool ... to deal with problems.
''They are using anger as a tactic to get what they want.''
In response to jokes about the standard of driving exhibited
by some Chinese tourists, Ms Adams said she believed they
were the best drivers in the world but they were out of their
''comfort zone'' on the open road.
''In the cities they are so much better than you are. They
are very, very aware of everything going on.''
On her tour of the South Island, Ms Adams has given 25
workshops and has one more to complete, in Tekapo.