Dealing with disputes will be the focus of a free public
information session being run by the Citizens Advice Bureau
(CAB) on Friday as part of the national CAB Awareness Week.
CAB Queenstown chairman Jon Bitcheno said a large percentage
of the nearly 5000 inquiries fielded by the bureau each year
were based on a complaint or dispute with a service provider
and it was clear many were unsure how to ''complain
effectively'' or where to go if they were unable to sort out
things with the other party.
''There are a few simple rules of thumb to making a complaint
''First of all you need to be clear in your mind about what
the problem is and what you want them to do about it - within
''Gather any evidence you have to support your complaint,
such as receipts, emails and photos.
''Be calm and polite when you make your complaint and it is a
good idea to raise any issues in writing so that you have a
record of the communication.''
Mr Bitcheno said if agreement could not be reached,
complaints could be laid with the appropriate bodies, the
Complaintline website providing information about which
organisation to lay the complaint with.
The information session would also look at the process of
going to the Disputes Tribunal or other complaints
Queenstown lawyer Dale Lloyd, of Dale Lloyd Law, will be
guest speaker at the session, discussing how to formulate and
lodge an effective complaint.
The Dealing With Disputes session is open to anyone
interested in attending and will be held at the St John rooms
in Douglas St, Frankton, from 10am on Friday.