The Mosgiel rest-home was in the spotlight last month after complaints about its staffing levels, the general untidiness of the facility and the treatment of patients.
Much of the criticism centred on the manager and her abrupt manner with patients and staff.
The Otago Daily Times was told yesterday a letter had been given to patients last week saying she had resigned with immediate effect and had departed the business.
Resident Hugh Pedofski, who highlighted issues with the rest-home last month, said the manager had left quickly and other staff members were picking up parts of her role.
The manager is believed to have been employed for more than a year.
Mossbrae rest-home is owned by New Zealand Aged Care Services Ltd, which owns many rest-homes around the country.
It did not reply to confirm the manager’s resignation, if the process has started to replace her and whether an acting manager had been appointed in the meantime.
Mr Pedofski said yesterday the manager might have left, but the staff shortages remained and the rest-home was still experiencing problems.
He previously said the manager rostered staff on for weekends they had said they could not work.
Staff later said they were undervalued and forced to work extra shifts to cover shortages.
He died at the rest-home last month.
His family questioned staff levels and the ability of the rest-home to provide palliative care.
On the first weekend Mr Turnbull was there, he was found by one of his daughters ‘‘half-dressed in a soiled bed’’.
They said the manager had an abrupt manner.
She admitted to them she had issues with staff and questioned the staff’s competence.
New Zealand Aged Care Services had previously said as an aged-care provider, it took all facility concerns seriously.
The company was no different than others in the rest-home industry — ‘‘recruiting staff for aged care is a reality we all face — it’s the same in most parts of healthcare’’.
