The rest-home has been under the spotlight after residents, families of residents and staff spoke out against its management and treatment of staff.
New Zealand Aged Care Services Ltd operates the rest-home and has rejected the nature and scope of the claims. It was committed to delivering high-quality care, and the dignity and wellbeing of its residents and staff remained their highest priority at all times, it said.
A spokesperson for the health and disability commissioner said two complaints had been received this year.
The first was received from Dunedin man Lloyd Walsh in June.
It was deemed suitable for resolution between the complainant and provider, so was referred to the Nationwide Health and Disability Advocacy Service, a free service that operates independently from the health and disability commissioner, to support the complainant to engage with the provider, the spokesman said.
The Nationwide Health and Disability Advocacy Service had reported back to the commission on actions taken and commissioners were assessing the report and would contact Mr Walsh directly to inform him of the outcome.
Mr Walsh has power of attorney for a resident at the rest-home and said last week he was disappointed in the way the resident was treated by staff, which led to his complaint.
He said he believed residents were not being cared for properly and had run-ins with rest-home staff.
Mr Walsh said he was still waiting for the report. He had been trespassed from the rest-home after an incident with a friend of his and staff.
The friend and his partner had since moved from Oxford Court rest-home to another rest-home in Dunedin.
The spokesperson for the health and disability commissioner said the second complaint about the rest-home was received this month and was under assessment.
WorkSafe said one of its inspectors had an hour-long online meeting with two leaders from Incites on October 30 to understand how Oxford Court rest-home managed psychosocial risks.
"Following that, our file was closed because this issue primarily involves employment relations — an area regulated by the Ministry for Business, Innovation and Employment. For this reason, WorkSafe was not the best-placed agency to respond," the WorkSafe spokesman said.
Any concerns from residents or families were best received by the health and disability commissioner, the spokesman said.
Brooke Carman, who left the rest-home in October and is taking a personal grievance against the company, said the position of WorkSafe was "unbelievable".
"From what I am aware from staff and family personal communication, staff at Oxford Court have not received any contact or support from WorkSafe or management at Oxford Court to address the bullying, harassment and unsafe work environment [accusations]," she said.
"Work conditions have only got worse at Oxford Court."
