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Ms Morel drove to Lakes District Hospital after breaking her elbow when she fell late one recent Saturday night.
Her arm was put in a sling and while told she would need a cast, she was not able to get one until the hospital held its weekly fracture clinic the following Friday.
She was given an appointment time and phoned ahead while driving to the clinic, only to be told ''don't bother''.
''They said, 'Oh, I'm sorry, you can't get a cast today because there's so many other people who have broken things, we've had to bump you off the list'.
''I'm like, what the ****?
''They said, 'well, the only thing you can do is drive yourself to Invercargill hospital to get a cast, or wait another week'.''
Ms Morel drove south the following day but had to turn around in Kingston when the pain became too much.
Two days later a friend took the day off work to drive her to Southland Hospital where she finally got a cast.
Lakes District Hospital operations manager Janeen Holmes said staff had spoken to Ms Morel and ''apologised for any miscommunications''.