Dr Powell, who is a past-president of ACC claimant support group Acclaim Otago, said the Advocates and Representatives Group (ARG) had not met since last February.
She is a member of the group, which usually meets four times a year.
This was one of four ACC Voice of the Customer groups which had been reviewed by consultancy firm MartinJenkins, the others being the Consumer Outlook Group (COG), Serious Injury Advisory Group (SIAG), and Older Persons Advisory Group (OPAG).
The other three groups last met in June.
Dr Powell appreciated that a review had been undertaken and completed, but it was unclear what the outcome had been, and several previously scheduled meetings had been postponed.
``We were left really not knowing what was going on, what was going to happen,'' she said.
She now knew ACC intended to continue with the group in some form, and that there was to be an ARG meeting on February 23, but she still had not been advised in any detail what was proposed.
She was concerned about delays in communicating the detailed outcome of the review, and that the nine-strong ARG group had not been able to receive its usual briefings about ACC activities, for most of a year in which ``some very important changes'' had occurred.
And the ARG group members ``haven't been able to provide'' their usual input to ACC for almost all of the year.
The Otago Daily Times asked the ACC under the Official Information Act if it intended to continue with the ARG group, and, if not, what would replace it, and what had happened with the other VoC groups.
An ACC spokesman, James Funnell, responded by saying that ACC remained ``totally committed'' to using the four VoC groups to ``gain insights and feedback from the customers' point of view on proposed service improvements''.
Earlier last year, ACC had commissioned a review of the groups, ``with a view to increasing their impact'' on ACC's decision-making.
``As a result, we are looking to increase VoC involvement in legal and policy areas, and to expand group membership to people who may require specialised services from ACC, and therefore may be more highly impacted by our decisions.''
ACC would discuss the review's findings and recommendations, and proposed ``resultant changes'' with ARG in February, and with the remaining VoC groups shortly afterwards.
ARG had not been able to meet earlier ``due to problems co-ordinating diaries''.
A formal update on the review's progress had earlier been provided to group members, and ARG members had been advised on November 27 about the February meeting date, he said.
