Compass collating survey

Meal monitors brought in after a run of complaints and publicity about the new food service at Dunedin Hospital finished their stint yesterday.

Compass Group chief operating officer Julian Baldey said the two "patient experience co-ordinators'' noticed a "considerable increase in satisfaction'' over the four-week period.

"A key benefit of the roles was having someone on wards during meal times to speak directly with patients and hear their opinion on the quality of the food and service at that particular meal.

"Patient feedback also led to some improvements in meal presentation including use of different crockery, for example bowls instead of plates for smaller food items, and a change to some meal accompaniments such as sliced bread in place of a bun.

"Another benefit of the patient experience co-ordinators' role was being able to correct misinformation and to give context around why some foods are served the way they are,'' Mr Baldey said in an emailed statement.

The company expects to release new patient satisfaction survey results this week, once they had been checked by an independent researcher.

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