Compass collating survey

Meal monitors brought in after a run of complaints and publicity about the new food service at Dunedin Hospital finished their stint yesterday.

Compass Group chief operating officer Julian Baldey said the two "patient experience co-ordinators'' noticed a "considerable increase in satisfaction'' over the four-week period.

"A key benefit of the roles was having someone on wards during meal times to speak directly with patients and hear their opinion on the quality of the food and service at that particular meal.

"Patient feedback also led to some improvements in meal presentation including use of different crockery, for example bowls instead of plates for smaller food items, and a change to some meal accompaniments such as sliced bread in place of a bun.

"Another benefit of the patient experience co-ordinators' role was being able to correct misinformation and to give context around why some foods are served the way they are,'' Mr Baldey said in an emailed statement.

The company expects to release new patient satisfaction survey results this week, once they had been checked by an independent researcher.

Add a Comment

 

Advertisement

Our journalists are your neighbours

We are the South's eyes and ears in crucial council meetings, at court hearings, on the sidelines of sporting events and on the frontline of breaking news.

As our region faces uncharted waters in the wake of a global pandemic, Otago Daily Times continues to bring you local stories that matter.

We employ local journalists and photographers to tell your stories, as other outlets cut local coverage in favour of stories told out of Auckland, Wellington and Christchurch.

You can help us continue to bring you local news you can trust by becoming a supporter.

Become a Supporter