WorkSafe New Zealand confirmed it met the owners of Oxford Court last month, in response to allegations about the workplace environment.
Meanwhile, anonymous staff have complained to the Otago Daily Times the environment has resulted in large numbers of staff leaving.
They also allege NZ Aged Care Services (NZACS), the owners of the 72-bed facility, have failed to properly address their complaints.
But a WorkSafe spokesman said the business had made progress in addressing concerns.
"After considering the concerns we met with the business owners ... to understand how they are managing psychosocial risks.
"A site visit was not required. We have since recommended the company review its policies and procedures to ensure it is meeting its primary duty of care under the Health and Safety at Work Act 2015.
"The company has advised it has begun work towards making improvements and WorkSafe’s involvement is now at an end".
NZACS clinical and operations general manager Virginia Sisson declined to comment on any complaints from staff.
"I cannot provide any comment to these questions as any information is confidential to all staff."
She said the company recognised working in the aged care sector was a rewarding but at times difficult job and it provided its staff support from both its HR manager and externally.
"A recent meeting with WorkSafe was invaluable in providing NZACS with further resources on how to continue supporting our staff across all our homes to utilise in our education calendar."
Asked about staff turnover, she said: "as is in a lot of aged care providers we see staff turnover at all our sites, not just Oxford Court".
She stood by the level of care given to residents at the rest-home.
"Oxford Court provides residents with extremely high clinical care.
"Meeting residents’ individual needs are paramount with outings to the ballet, shows, movies, celebrating milestones, most recently one in which you reported on was our resident whom turned 104 and the party that was ... loved by all who attended."
