Huge relief after Springsteen tickets finally arrive

Sue Cousins, of Dunedin, with her Bruce Springsteen tickets. PHOTO: PETER MCINTOSH
Sue Cousins, of Dunedin, with her Bruce Springsteen tickets. PHOTO: PETER MCINTOSH

A Dunedin woman is breathing a ``huge sigh of relief'' after tickets she bought in September to a Bruce Springsteen concert finally arrived the day before the show.

Bruce Springsteen. Photo: Reuters
Bruce Springsteen. Photo: Reuters

Sue Cousins said she bought four tickets, costing $1167, to the Christchurch concert off Viagogo, a ticket on-selling website.

Yesterday, several people who had bought tickets to the Christchurch show and the Auckland show on Saturday from Viagogo, said their tickets had not arrived.

``I thought quickly log on at 12 and I just went for the first page at the top of Google.

``So I had no idea it wasn't the legit website.''

After discovering the website was not the official ticket seller she still felt confident because the company was replying to her emails.

``Every month, once a month I'd message them saying `I'm concerned my tickets aren't coming'.''

However, when the tickets had not arrived by Friday panic set in.

``I've felt so sick the whole three days.''

She estimated she had sent 20 emails since Friday to Viagogo, none of which had drawn a response.

``I felt so bad about choosing the wrong website I went to the bank and I drew all of the money out of the bank to pay all the other girls back.''

Late yesterday afternoon electronic copies of tickets to the show arrived in Mrs Cousin's email.

However, the four friends had been allocated seating in different stands, meaning they would have to sit in pairs, in different parts of AMI Stadium.

``I'm breathing a huge sigh of relief now. We are not sitting together but I can't believe we are going.''

Despite eventually receiving tickets, she would not use the website again.

``I don't like them. I don't trust them. I'm very grateful I've got them, though.''

The website had several phone numbers but none worked and she believed she would not have received the tickets had she not ``hassled them with emails''.

Frontier Touring head Brent Eccles said the situation was an example of why people should not buy tickets from unofficial websites.

``We have just got to keep pounding the message; don't buy from a reseller.''

He was aware of several people who had bought tickets to the concert from Viagogo that had not arrived.

Viagogo could not be reached for comment.

margot.taylor@odt.co.nz

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