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Manager Wenda Parata-Muir said bed-nights provided in the the organisation's Dunedin safe houses jumped 14% in the past financial year, from 2554 in 2016-17 to 2910 in 2017-18.
Ms Parata-Muir said demand for refuge services in Dunedin was at its highest level since she started working with the organisation in 1991, and the number of calls to its crisis line had increased to an average of about two a day.
She believed the proliferation of methamphetamine in the city had increased domestic violence, as had Dunedin's chronic shortage of rental housing, leaving families living in temporary accommodation for long periods.
The intensity of domestic violence had also increased.
"Definitely things are getting worse in the community, with the intensity of the violence and its triggers, like the methamphetamine.''
However, Ms Parata-Muir said the increase in people calling the crisis-line or being referred to the refuge was also due to women being more likely to come forward.
"They're not having to hide it under the carpet. I think more people are talking about it now.''
While the new Government's announcement of increased funding for Women's Refuge nationally had been welcomed by all in the movement, the organisation continued to rely heavily on donations, she said.
"We're already over-contracting, over-delivering, worked to full capacity.
"I must say we're really lucky in Dunedin; people are very giving.''
Ms Parata-Muir said the refuge was funded $1.42 per person, per day to support women seeking its services, which paled in comparison to the $249.26 it costs daily to keep a single inmate in prison.
Its annual power bill was about $13,000.
The refuge had recently picked up a new Ministry of Social Development contract where, based on referrals from the Ministry, it provides 12 weeks of emergency housing and support services for homeless families.
Ms Parata-Muir said since taking up the contract she had been shocked by the extent of homelessness in the city.
July 2017-June 2018
• 2910 bed nights for women and children provided in safe house
• 1804 police reports of family violence followed up
• 257 women received support in community
• 678 called crisis-line for support
• 166 children provided with ongoing support
Women’s Refuge: 0800 REFUGE or 0800 733-843
Shine: 9am-11pm every day, 0508 744-633
Shakti (for African, Asian and Middle Eastern women and children): 0800 742-584
Rape Crisis: 0800 883-300