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Mrs Copeman relocated her company, akB Conference Management, to a new office at 9 Dowling St earlier this month.
She contacted Chorus in early March, before the move, to arrange for gig-speed internet to be switched on by the time she moved in on April 1.
Instead, after a series of frustrating delays and disagreements over the fibre infrastructure already in the building, she had been told not to expect a connection before April 28.
She had been told all the infrastructure needed in the building was already in place, but Chorus technicians had been unable to complete the connection, despite repeated visits.
That left her and husband Clive Copeman, a professional photographer and teacher, "piggybacking'' on the building owner's WiFi.
The lengthy delays were hurting productivity, but also raising temperatures, given the building was two blocks from the heart of GigCity, he said.
Mrs Copeman was also the president of the Otago Chamber of Commerce, but, speaking in her capacity as a businesswoman, said she could no longer see the benefits GigCity had promised.
"I was a very strong proponent of the Gig ... they kept selling it to us as really productive for Dunedin ... we're two years down the track, and nothing.
"I believe it could have been good for the city, but I can't see the benefit over the rest of the country any longer.''