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In a usual season, Dunedin and Fiordland receive about 115 cruise ships between October and March, but a ban on international cruise ships coming to New Zealand has cancelled that this year.
Olveston Historic Home manager Jan Davies said cruise ship passengers and international tourists made up 80% of its usual visitors.
"We have lost the main part of our clientele, no two ways about it."
She said to try to make up for the loss of income from overseas tourists, they decided to offer Olveston as a venue.
They are running a murder-mystery night in December for local businesses’ Christmas functions, as well as other specialty tours.
"We’ve approached things differently. We are managing to keep ourselves afloat through the other initiatives we’ve got in place."
Sharon Hannaford said her two shops, the Scottish Shop and the New Zealand Gift Shop next to the Octagon, were being affected very differently.
"You can’t even compare the two," she said.
"[The gift shop] is doing probably a tenth of what it would have done ... from a cruise ship point of view."
The Scottish Shop had been more resilient, as Mrs Hannaford and her husband upgraded that store’s website and improved its online performance.
"It’s probably ticking over fairly close to what it would have been with the cruise ship season. We’re probably ... 15% to 20% down on what we would have been."
Mrs Hannaford said the Scottish Shop subsidising the NZ Gift Shop was the only way to keep the latter from having to shut permanently.
She was quietly hopeful they would lose just one cruise ship season.
In Port Chalmers, The Flying Whale co-owner Gillian Elliot said cruise passengers usually bought small items such as tea towels and T-shirts.
"I certainly miss them for that. In a cruise ship day, I could sell 20 tea towels which would be good, because that would help pay the rent," Ms Elliot said.
"I don’t have that any more. New Zealanders are not that excited by tea towels."
She said the gallery had a better than normal winter season with an increase in domestic tourists visiting the town.
Union Co Cafe owner Peter Cole said the tourists did not matter too much to his business.
"We’re not too fussed about cruise ship passengers, to be honest," he said.
"The Australians, they get off and they’re desperate for coffee and they come running in."
He had noticed a lot more New Zealand travellers coming through.
"Port Chalmers is definitely on the map. If people are coming to Dunedin, it seems they want to come to Port Chalmers."
Port Otago chief executive Kevin Winders described his operation as a "small container business" and a "very good cruise business" built up over a number of years.
The ban on international cruise ships had curtailed that for this season, he said, but there was hope for a small number of New Zealand cruise ships in the new year.
The port company still had about 140 ship bookings on paper — cruises for this season including a handful that were cancelled at the end of last season when the pandemic began to take hold.
Enterprise Dunedin director John Christie said businesses that had predominantly targeted cruise ship passengers would be heavily hit.
"We recognise it will be a tough summer for many businesses and while domestic visitation will only go so far to bridge the gap, we are working hard to attract as many Kiwis to the city as possible in the coming months, alongside national industry partners such as Tourism New Zealand and Air New Zealand.”