A person, who wished to remain anonymous, confirmed a personal grievance had been taken by them against Oxford Court rest-home.
The person said they could not comment on the grievance but the experience at Oxford Court was one of fear and constantly being on edge.
"Almost every hour you will hear screaming at staff members, inappropriate talking, gossiping with other staff members about staff in front of them, telling certain residents they are attention-seeking in front of other residents, which obviously makes them feel uncomfortable," the person said.
The person said threats were made about getting people fired, and telling them they could not be friends with fellow workers on social media as it would blur work relations.
The person, who no longer works at the rest-home, said there were many times when personal safety was an issue.
"We have residents’ family coming up to ask if we are OK."
The person said it was an understatement to say bullying occurred on a daily basis.
There were times when staff were asked to work when there was an unsafe staff-to-resident ratio, the person said.
They believed three people had lodged personal grievances against the rest-home management this year. They could not comment on their firing as it was part of the personal grievance.
The rest-home has been under the spotlight of late, people being trespassed from the complex, and family and residents complaining about care.
Brooke Carman has also filed a personal grievance against Oxford Court over her treatment before she was dismissed.
She has written to Health Minister Simeon Brown about her concerns about the rest-home.
Mr Brown has replied to the letter and said although staffing issues were for the employer, the government was responsible for the welfare of aged-care facilities.
In the letter, he said Health New Zealand had received similar concerns via the Health Integrity Line, the Health and Disability Advocate and HealthCERT.
Mr Brown said Health NZ worked with NZ Aged Care Services, which owns Oxford Court, for several weeks before conducting an audit on December 9-10.
The audit identified several areas for improvement, which had been shared with Oxford Court management, Mr Brown said.
"I have been assured that Health NZ will follow up to ensure that the findings are addressed promptly and the required improvements have been made."
Auckland-based New Zealand Aged Care Services Ltd operates the rest-home and has rejected the nature and scope of the claims.
The company has previously told the Otago Daily Times that it is committed to delivering high-quality care, and that ensuring the dignity and wellbeing of its residents and staff remained its highest priority at all times.
