Air NZ 'let down' by crew's behaviour

Air New Zealand's chief executive Christopher Luxon says bad behaviour by crew posted to social media let down the entire company.

"Our obvious concern is that the behaviour displayed is a clear breach of our code of conduct and more importantly has let down 11,000 hard working Air New Zealanders."

He said the airline was treating the matter very seriously.

A spokeswoman said the investigation was continuing today. Two staff had been stood down in the meantime.

In the social media postings a pilot is seen with an inflatable doll and a flight attendant spits water.

The images were believed to have been shared to Facebook and Instagram after staff sent them on Snapchat.

An Air New Zealand spokeswoman today said she was not aware of any complaints from passengers.

Yesterday the spokeswoman said the company was "shocked and appalled" by the images.

"We expect the highest standards of behaviour and respect from all our staff.

"These images were brought to our attention in the past 48 hours and an investigation commenced immediately. We believe the video was produced about four years ago and the photos were taken more than a year ago.

"One of the staff members concerned no longer works for Air New Zealand and the other two have been removed from duties pending the outcome of our investigation.

"It goes without saying that this is a situation we are treating with extreme seriousness - and our obvious concern is that the behaviour displayed is a clear breach of not just our code of conduct but basic decency."

EPMU, the union that represents cabin crew, said it would "look after its members" and would not comment further on the matter.

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