Minister for Communications Amy Adams says she is keeping a close eye on the waiting times, which have been steadily rising in the resort for the past 12 months as the infrastructure company struggles to cope with soaring demand.
Speaking to the Otago Daily Times at an event yesterday to mark the completion of the ultra-fast broadband roll-out in Queenstown, Ms Adams said she was most concerned about households that had no internet connection, such as people who had moved into new subdivisions.
"It's a very different thing if you have internet functioning now and you just want a better connection - it's a nuisance to wait, but it's not that big an issue.''
The Government was pushing Chorus hard on the issue, and the company was working "flat out'' to build its workforce.
Households order fibre-based internet services from broadband providers.
Chorus is responsible for connecting fibre from the footpath into the home.
Chorus general manager customer service Nick Woodward said the company acknowledged waiting times had been "going up and up'' in the resort.
It was actively recruiting technicians in Queenstown as well as bringing in teams from other centres to cope with demand.
"I am staggered with just how much development is going on in the Queenstown area.''
Mr Woodward said he wanted the waiting time for installations at single dwellings to fall to two or three weeks, and expected to make significant progress towards that by the end of the year.
He had visited the Shotover Country subdivision on Thursday and noticed how many homes were occupied but not connected to the internet.
As a result, he had asked local staff to carry out all the installations ordered in new housing areas in one block of work rather than following the waiting list in strict order.
It was more efficient to group orders in that way than carry out all installations in Queenstown on a first-in, first-served basis, he said.
Ms Adams said about 7000 households and businesses in Queenstown could now connect to the fibre broadband network, of which more than 1200 had done so to date.
The roll-out of fibre in Queenstown began in September 2012.
