ODT

NationalMay 19

More snags for Telecom XT

Telecom says it has problems with people making calls on its XT network.

BusinessJuly 8

Telecom prepares to move customers to XT network

Telecom is preparing for the final closure of its CDMA mobile network, the network that saved its battered reputation during the major XT network failures earlier this year.

BusinessJune 3

XT relaunched with risk-free trial

Telecom last night relaunched its marketing campaign for its fast, but troubled, XT mobile network with an advertising campaign led by chief executive Paul Reynolds and a 30-day risk-free trial.

BusinessMay 28

Telecom confirms separation, alliance focus

After a horror week on the markets, with its share price crashing to a record low, Telecom's fortunes look like they have started to improve.

BusinessMay 11

Telecom can't find XT fault

The lack of mobile phone coverage from Telecom's XT network continued to frustrate thousands of people yesterday as services remained interrupted in Queenstown, Invercargill, Timaru and parts of Dunedin.

BusinessMay 8

Demand cause of XT failures

Telecom's XT mobile network was unable to cope with the number of customers wanting to switch to the ultra-fast service, the company said yesterday.

DunedinApril 21

DCC moves phone contract to Vodafone

The Dunedin City Council is switching to Vodafone for its landline and cellular calls.

DunedinApril 8

Telecom money for plantings

A $75,000 "goodwill gesture" from Telecom will go towards native plantings at Harbour Cone, Middlemarch and Warrington, in Dunedin, after the company sought to make amends for the failures of its XT system.

NationalApril 8

XT Network operational again after morning outage

Telecom's troubled XT network is now running fully again in the top of the North Island after a three-hour outage today.

NationalApril 8

XT outage hits top of North Island

Thousands of Telecom XT phones users in the top half of the North Island were left frustrated when the troubled network failed again this morning.

DunedinMarch 26

Telecom satisfies DHBs

The Otago and Southland district health boards' compensation package from Telecom is worth about $24,300, says regional chief information officer Grant Taylor.

DunedinMarch 18

Hospital boards satisfied with Telecom XT assurance

The Southland and Otago district health boards say they are satisfied with Telecom's assurance its beleaguered XT network will be fixed.

NationalMarch 17

Telecom creates website section for XT updates

Telecom has created a new section on its website to keep media and customers updated on its XT network during a review and improvements following a series of outages affecting thousands of customers.

BusinessMarch 11

Concerned business people receive XT update

A small but vocal group of Dunedin business people yesterday met Telecom executive Paul Deavoll to receive an update on measures to strengthen the troublesome XT mobile network.

BusinessMarch 8

Competitors make big push for Telecom's customers

Telstraclear has joined fellow telco Vodafone in a push to win new business from disillusioned Telecom XT mobile phone customers.

DunedinMarch 5

Community gain after XT pain

Thank you very much for your kind donation, Telecom. The company yesterday announced $250,000 funding for South Island community projects, after the failures of its XT network.

DunedinMarch 5

Health boards seek pledge on network

Telecom and its troubled XT network has been put on notice by the Otago and Southland district health boards.

BusinessFebruary 27

Vodafone hoping to stimulate exodus from XT

Vodafone is today readying itself to capitalise on Telecom's ongoing XT mobile network woes by aggressively chasing consumer and business customers.

EditorialFebruary 26

Enough is enough

Apologies to the recently deceased author of Love Story, Erich Segal, but heading a new bells-and-whistles mobile phone network should mean never having to say you are sorry.

BusinessFebruary 24

Dumping XT brand may be best, prof says

It could be in Telecom's long-term interests to dump the XT mobile network brand and revert to Telecom, University of Otago Professor of Entrepreneurship Brendan Gray said yesterday.

NationalFebruary 23

Inquiry into 111 options

Communications and Information Technology Minister Steven Joyce has asked his officials to investigate options for emergency 111 calls to receive priority if mobile networks became unstable.

BusinessFebruary 23

Survey bad news for Telecom

Results from an Otago Chamber of Commerce survey being undertaken this week are likely to contain bad news for Telecom as members vent their frustration and anger about continued interruption to their mobile phone coverage.

BusinessFebruary 23

Sorry is not enough, Telecom says

The patience of Telecom chief executive Paul Reynolds ran out yesterday as he fronted up to media and customers to explain about yet another XT mobile network failure, which left up to 220,000 customers south of Taupo without coverage on Monday.

BusinessFebruary 23

Who will take responsibility for XT?

Sharebroking firms have been quietly selling their clients out of Telecom shares since late last year when the first XT mobile phone network failure became public in December.

NationalFebruary 23

Govt accused of sitting on hands over Telecom fiasco

Labour leader Phil Goff is accusing the Government of sitting on its hands over the Telecom's XT mobile phone network failure as a second head rolls over the ongoing issue.