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Corstorphine resident Judith Hewitt spent weeks collecting signatures for the petition, which sought reinstatement of the former service.
The existing Corstorphine-Kew-St Clair Park service has been in operation since July 1 last year.
Users have complained about delays and disruptions caused by unnecessary diversions on the route, its complex and confusing timetable, and irregular departure times.
Kew resident Lynley Hood, who helped draft the petition, said to attend a 9am meeting in central Dunedin she had to catch a bus which left St Clair Park at 6.50am.
Dr Hood obtained patronage data from the council in relation to the route for the months before and after it was implemented, as well as the number of complaints received by the council in relation to the route during that time.
There was a 30% decline in patronage and a ''130% increase'' in complaints, she said.
The petition called for the council to acknowledge decreased patronage and discontent with the Corstorphine service, and to reinstate the previous service until routes and timetables which best suited residents were developed.
Council policy planning and resource management director Fraser McRae said the council was reviewing the petition, and other submissions about bus services, before seeking tenders for bus contracts to replace those expiring on July 1.