It comes as a government agency has revealed it is assessing fresh complaints made against Magic Kids Club, which operates its services out of 19 schools across Dunedin.
Nicole Sparks said her two children had been unfairly targeted and could no longer see their friends because the club took issue with her.
She had to rely on friends and family to pick up her children while she was at work as there were no other after-school care options.
However, club director Jeremy Botting said she had bullied staff and the club was a safe environment for children.
Ms Sparks made a complaint to the club late last year regarding poor health and safety, lack of supervision, staff to child ratios and maturity of staff, she said.
She asked that the director contact her within 48 hours or she would file the complaint to the Ministry of Social Development (MSD).
She heard nothing, filed the complaint and soon after pulled her children from the service.
When school returned she had "no choice but to use this horrible programme".
The issues quickly compounded, ranging from staff having no keys to the centre and no tablet to sign the children in to her believing staff had blocked her number, she said.
A week later she managed to contact a staff member at the centre to speak about her issues, which they denied.
Ms Sparks said she told the staff member to stop lying. The dispute continued and she ended the call "frustrated, annoyed and angry".
A week later, her children’s school called her and told her her children were not booked into the club, which she assumed was a mistake as the club had not contacted her, she said.
She said she called the club and it was confirmed her children were no longer welcome.
Mr Botting called her and said her children were removed because she had spoken to staff inappropriately, Ms Sparks said.
She admitted to calling staff "liars" and "a piece of work", but said it was unfair to punish her children.
"I’m angry because I have two children to protect."
Mr Botting was "dismissive" and refused to take accountability for his business, she said.
She had offered to retract her complaint to MSD if the club worked with parents to resolve the issues, which Mr Botting had declined, she said.
Another parent, Simon White, said the club has shown negligence that was "criminal".
He said his 5-year-old son was left on the side on the road on the first day of school as the club never picked him up.
The club’s policy was that all new entrants got picked up from class, however, 30 minutes after school had ended a club staff member texted him saying his son had not been dropped off, Mr White said.
"We were furious."
He had asked to speak to the director multiple times to ensure it did not happen again to anyone, but still had not heard from Mr Botting.
"He’s been absolutely terrible."
Frustrated, he decided to test the club’s systems by walking in unannounced and picking his son up without signing him out.
The club never contacted him to say his son was missing, he said.
He had filed a formal complaint to MSD and pulled his children from the club.
Director Jeremy Botting said the club could not comment on complaints filed to MSD, due to the ongoing process and privacy concerns.
The club was going through its normal two-yearly assessment process and part of the process was to assess parent complaints.
"We treat complaints with utmost seriousness."
The club had "complete confidence" the environment was safe and the complaints were being dealt with appropriately.
In response to the difficulty parents had had getting hold of him, Mr Botting said the club’s process was sound.
"I am at times involved in working through complaints, but it is ultimately up to management to work through complaints.
"I have confidence in the management team in this task."
He had spoken to Ms Sparks in order to support his staff, who were "distressed and felt threatened".
Ms Sparks had "bullied staff, talked aggressively, yelled" and was "generally being hostile".
The club had complied fully in the audit process, he said.
It is being assessed by Te Kahui Kahu, an agency hosted by the MSD, which previously told the ODT it had received multiple complaints.
Te Kahui Kahu general manager Barry Fisk said it received two more complaints about the club early this month.
It could not comment on the outcome until the assessment was complete, which was expected to be next month.
