People wishing to claim compensation after telephone and internet services at Middlemarch went down for several hours yesterday, must contact their telephone and internet service providers.
Robin Kelly, the spokesman for network maintenance company Chorus, said last night a fault in the network that supplied telecommunication to Middlemarch appeared about 4am.
Field teams were sent to identify the problem immediately.
However, given Middlemarch was connected to the greater network through radio links over long distances, finding the fault took some time.
A technician was stationed at the Middlemarch exchange during the outage to connect emergency calls.
Once the fault was found, it took several hours to fix.
Telecommunications were restored to the town in the early afternoon.
Mr Kelly said Chorus sincerely apologised for the outage, but given the size of its network outages happened from time to time.
Anyone who wished to make a complaint or seek compensation should contact their telephone or internet service provider to discuss the options, he said.
